At Zynvira, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
We accept returns within 30 days of the delivery date.
To be eligible for a return, your item must:
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Be unused and in its original condition.
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Be returned in the original packaging.
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Include all accessories, manuals, and original components (if applicable).
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Be accompanied by proof of purchase (order number or receipt).
Non-Returnable Items
The following items cannot be returned:
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Items marked as Final Sale.
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Gift cards.
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Personalized or custom-made products.
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Products damaged due to misuse, improper handling, or normal wear and tear.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the product and packaging. We will arrange a replacement or full refund at no additional cost.
Return Process
To initiate a return, please contact our customer support team before sending your item back. Once your return request is approved, we will provide return instructions.
Return Address:
Zynvira Returns
602 Ashfield
Richardson, TX 75081
United States
Please do not return products without contacting us first, as unauthorized returns may experience processing delays.
Return Shipping
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If the return is due to our error (damaged, defective, or incorrect item), we will cover the return shipping cost.
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For all other returns, the customer is responsible for the return shipping cost unless otherwise stated.
Original shipping charges are non-refundable.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
Exchanges
We replace items only if they are defective, damaged, or if you received the wrong product. Please contact us to request an exchange.
Order Cancellation
Orders may be canceled before they have been processed or shipped. Once an order has been shipped, it cannot be canceled and must follow our return process.
Contact Us
If you have any questions regarding this Return & Refund Policy or need assistance with a return, please contact our customer support through the Contact Us page on our website.
